As of November 1, 2023, we have updated our Refunds & Return policy:
PLEASE READ CAREFULLY:
Happy customers are our lifeline! We stand behind all of our goods and services, and we want our customers to be satisfied.
REFUND or RETURN WITHIN 7 DAYS
All items fulfilled by Alchemy Eye are eligible for a refund or return within 7 days of the customer's receipt (by delivery date).
PRINT-ON-DEMAND ITEMS: Some third-party vendors that produce print-on-demand items for Alchemy Eye may not offer refunds on certain products. Alchemy Eye cannot cancel any mail order on print-on-demand products 24 hours after purchasing. If you have a problem with your print-on-demand order, you must contact us within 24 hours to try to rectify the issue.
*HANDMADE*
Some products are made by hand and are sold in limited quantities. With hand-painted or hand-assembled products slight imperfections may be expected and considered normal.
If your merchandise has a significant defect out of the package box, for example, it is broken or missing parts, etc. please contact us within 24 hours of receiving your original order. We will handle refunds of this nature immediately with the ultimate goal of making our customers happy. We stand behind all of our goods and services and we want our customers to be satisfied. We stand by the firm principles of fairness and transparency, because we believe that when customers are treated fairly they are in turn fair with us.